Our Refund Policy
Introduction
At Laundrypop Cleaning and Facilities Management Services (LCFMS), we strive to provide you with exceptional service every time you use our services. However, we understand that there may be instances where you’re not fully satisfied with our work. This Refund and Rework Policy outlines the conditions under which we will accept requests for refunds or rework your laundry or cleaning services.
It also covers situations where we may not be able to accommodate refunds or rework requests. Our goal is to ensure transparency and open communication, so you can make informed decisions when choosing our services.
Refund Policy
1. Refund Eligibility: Refunds are applicable only if the laundry service does not meet the agreed-upon quality standards or if there are significant errors in billing.
2. Request Deadline: Customers must request a refund within 48 hours of receiving their laundry order to be eligible for consideration.
3. Proof of Purchase: Customers must provide proof of purchase, such as a receipt or order number, when requesting a refund.
4. Quality Assessment: Our team will assess the quality of the laundry service or billing error to determine if a refund is warranted.
5. Refund Process: Refunds, if approved, will be processed within 7-10 business days via the original payment method used for the transaction.
6. Partial Refunds: In some cases, partial refunds may be issued based on the extent of the issue identified.
7. Non-Refundable Items: Certain items, such as damaged garments due to customer negligence or items not specified for laundry service, are non-refundable.
8. Cancellation Policy: Refunds for canceled orders are subject to our cancellation policy, which may include a cancellation fee depending on the timing of the cancellation.
9. Communication: Customers are encouraged to reach out to our customer support team promptly with any concerns or issues regarding their laundry service to facilitate a resolution.
10. Dispute Resolution: In the event of a dispute regarding a refund request, our customer support team will work with the customer to reach a fair and satisfactory resolution.
